Coronavirus and hostel living

A blog from Niamh Brophy at St Ann's and Alison Colclough at St Luke's Hospice.

By News Team on April 24, 2020

When the world we know is shaken by its very roots, for most of us our place of retreat is home. But what if we don’t have a home of our own? Maybe we are sofa surfing, on the street or in a hostel – what do we do then?

Coronavirus (COVID-19) struck in the UK with force in March 2020. Within 3 weeks, society was shutting down, people were required to self-isolate, to practice social distancing and to live in a way no one in our country has been required to do since World War Two.

On 27th March, local authorities were given the green light to get all of their rough sleepers and those using night shelters indoors to help prevent the spread of the virus. Homeless hostels and emergency accommodation became full.

41% of homeless people are already in a high risk category due to pre-existing conditions. As a population, they are probably as vulnerable to the impact of COVID-19 as a population of people living in a nursing home. It means many must self-isolate, but in a hostel with shared facilities this is almost impossible to do. For some, social distancing may not take priority if mental health issues or an addiction are also at play. How do they get their methadone or alcohol in order to prevent withdrawal?


There has been copious amounts of guidance, including the Covid-19 Homeless Sector Plan, which details how rough sleepers and people using night shelters are being triaged and placed in hotels to enable them to socially distance and self-isolate.  However, hostel residents are still at higher risk, and this is leaving hostel staff with anxiety over how to deal with certain Covid-19 related scenarios.

There has been mixed messages on where to get PPE when needed. The Department of Health and Social Care is taking strides to ensure adequate PPE and other vital equipment can be provided in the community, but for care homes rather than hostels. Community nurses are now expected to wear an apron, gloves and water resistant mask when attending to patients who are NOT Covid-19 positive. Where will hostel staff get such equipment if they fit in to neither health or social care? Some local authorities are ensuring their accommodations have stock, some CCG’s are sharing their stock but others are not, and it is unclear where charity-based hostels are getting theirs, if they are getting any at all. A consistent approach is needed.

Adapting and overcoming

Amid this cacophony of information many hostels have risen to the challenge, as have local drug and alcohol teams who have come up with practical ways to ensure people can still socially distance or self-isolate and get their addiction needs met. NHS and social care staff are working miracles, but so too are hostel staff.

Some hostels have given all of the service users a kettle and tea/coffee making facilities, to restrict visits to shared kitchens. Staff are going shopping for those self-isolating and delivering medications, taking on more tasks at a time when their own staff numbers are diminishing.

A document supporting this effort has been drawn up by GP Dr Beale, with the aim of supporting hostels to ensure they are prepared for the duration of the pandemic. Following on from this, a list of recommendations has also been created so hostels can utilise available support during such difficult times. Among these recommendations is a call for hostels to be provided with IT facilities to support video consultations with health professionals.

Key concerns remain

Even with this support, a key concern remains. For this vulnerable population who already have a life limiting illness, how do they access good palliative care?

Palliative care staff from hospitals and hospices must limit face to face support in order to prevent further spread. Yet guidance has been issued by the BMA around Advance Care Planning (ACP) in light of the pandemic, encouraging health professionals to ensure their patients with advanced illnesses have ACPs in place that address goals of care and ceilings of treatment in the event they become critically unwell.

Supporting a person with complex needs and sometimes chaotic behaviour is already difficult, only being able to chat on the phone makes it harder still. Some difficult conversations around advance care planning still need to go ahead, but these sorts of conversations become extremely difficult without the advantage of face to face contact.

For these individuals placed in COVID PROTECT hubs across the country, ACP conversations should take place as part of the assessment process and intake by professionals who feel confident and knowledgeable enough to have such discussions. For those remaining in hostel accommodation, services should reach out for support from GPs and specialist services who may be able to help.

At the very least, homeless sector staff should be supported to record Next of Kin details where possible to ensure family can be contacted in the event someone dies.

In Manchester, Cheshire and London, specialist coordinators from hospices and homeless charities work specifically with the homeless to access good palliative and end of life care. But it is becoming increasingly difficult to do this. The question has changed from ‘how can we support and facilitate a good death’ to ‘how can we support the hostels to ensure people survive this virus.’ It may be in helping the hostels to triage, plan, access equipment at the right time and in the right place that there is then more time and space to recognise and support the actively dying.

By raising awareness of these unique challenges we hope to feed into a much needed conversation to ensure adequate contingency plans are in place to support the most vulnerable in our society in the most trying of times. In doing so we could avoid emergency admissions to hospital, not only to reduce the burden on the NHS at such a critical time, but to protect and support these individuals and honour their wishes as much as we can.