At St Ann’s we know that everyone’s needs are different, so our Being You Centre team take the time to really listen to our patients and tailor our services to each person’s individual needs.
Since March, we’ve had to stop seeing Being You Centre patients face to face at the hospice. Instead, our teams at Little Hulton, Heald Green and the Neil Cliffe Centre have taken our support online, on video and over the phone. We’ve been in touch with our patients regularly, and from August we’ve also started running some of our groups and programmes virtually.
But for some patients, meeting our teams in person is still what’s right for them. Our teams have worked hard to create a new, accessible Being You Centre outpatients unit based at Heald Green to make face to face appointments possible.
Lots of our patients have really benefited from support over the phone or video, and our virtual services that we've run online have been a success so far. But we know that these aren't accessible for everyone, and to really meet some patients' needs it's best to see them face to face. So we're really excited to now be able to have patients in our new, accessible outpatients unit. We had our first patient last week and it went really well. You really can't underestimate the benefit of seeing someone face to face, for both patients and staff. Amanda Connors, Team Leader at The Being You Centre
Our teams have worked so hard to make sure we can offer face to face outpatient services for our Being You Centre patients. We know how vital these face to face services are for some people, so we've invested time and resources to adapt our services to meet the needs of our patients. Every detail has been carefully though about, from new signage to dementia-friendly clocks. Safety and accessibility is paramount, and I'm proud of how our clinical and facilities teams have come together to create spacious, accessible consultation rooms and flexible appointments that are tailored to each individual. Emma Dixon, Head of Clinical Services