St Ann’s is rated ‘outstanding’ by the CQC

St Ann’s Hospice has been rated ‘outstanding’ in its latest inspection by the Care Quality Commission (CQC).

By News Team on February 2, 2022

St Ann’s cares for people from across Greater Manchester and parts of Cheshire from its sites in Little Hulton and Heald Green as well as via a range of community and outreach services.

We welcomed assessors to our Salford site in November, and the CQC has this week confirmed the ‘outstanding’ rating for our Little Hulton hospice. 

Comments in the report from the independent assessors included praise for staff who: “…treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions”.   

Feedback also said that the St Ann’s team: “…provided emotional support to patients, families and carers and went above and beyond what would have been expected to meet individuals needs and wishes.” 

The hospice is a charity, and we collaborate closely with colleagues in the NHS and other health and social care professionals to ensure local people can access specialist palliative and end of life care when they need it most. 

St Ann’s was also recently recognised with an Investors in People Gold Award, and in the last twelve months has also been shortlisted for, or won, a range of regional and national awards for its work.   

I’m extremely proud of everyone in the St Ann’s team for this incredible achievement, and it was amazing and humbling to read the feedback from the independent CQC inspectors.  It’s real testament to the hard work and dedication of staff and volunteers who have made sure that our patients and their families have continued to receive the very best care, even throughout the additional challenges of the pandemic.   They’ve worked so hard on the front line to ensure care could continue.  I’m proud every day to be part of such a fantastic team.  Whilst it has been challenging to keep on delivering outstanding care whilst raising the £20,000 a day we need to fundraise to keep those services going, everyone across the organisation – whatever their role – has really stepped up and pulled together to achieve that.  Our patients are at the heart of everything we do, and I’m so pleased that the outstanding levels of specialist care we provide have been recognised in this way. Rachel McMillan, Chief Executive of St Ann’s

These include being a regional winner at the GM Chamber Excellence Awards for best Problem Solver which highlighted work our teams had done to innovate and adapt in response to the pandemic – both from a care and fundraising point of view.  The hospice then also went on to win the national Winner of Winners award. 

We were also a finalist in the Greater Manchester Health and Social Care Awards for our innovative service providing palliative and end of life care support to homeless people in the city, and received the Mayor’s Special Recognition Award in acknowledgement of the value of the project on the lives of the people the team cares for.   

After celebrating our 50th anniversary last year, St Ann’s is also embarking on a project to build a new site in Heald Green, to replace its current building there which has been a hospice for more than half a century and is no longer fit for the future. 

It’s an exciting time in our history, as we embark on our ambitious plans both for the new building in Heald Green, but also to ensure our services continue to meet the future care needs of generations of local people to come. Huge thanks to everyone who supports the hospice, whether by working alongside us on our many projects and services in Greater Manchester, or by donating or joining our fundraising activities to ensure that care can continue. We can only do what we do thanks to that huge community of people who make up the St Ann’s family, so thanks to everyone who has contributed.  We really appreciate it. Rachel McMillan, Chief Executive of St Ann’s

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