Why we collect information about you
We keep written and computerised records about the care and treatment you receive.
This may include:
• Basic details about you, such as name, address, date of birth, NHS number and next of kin.
• Contacts we have had with you, such as admissions to the ward, day therapy and outpatient services.
• Notes and reports about your health and any treatment and care you need and/or have received.
• Results of investigations, such as blood tests.
• Relevant information from other healthcare staff outside of the hospice, relatives or those who care for you.
Your records are used to make sure that:
• Your doctor, nurse or any other healthcare staff involved in your care have accurate and up-to-date information
• Your comments can be properly investigated if you have a concern or need to complain
Other ways your records may be used:
• To measure the quality of care we provide
• With your consent they may be used for research
Measures are taken to ensure that individual patients cannot be identified.
How we keep your records confidential and secure
Everyone working at St Ann’s has a legal duty to keep information about you confidential and secure.
Information will only be given to members of your family or visitors with your permission. We may need to share some information about you so we can all work together for your benefit e.g. GP or district nurse.
Anyone who receives information from us is also under a legal duty to keep it confidential and secure.
Sometimes the law requires healthcare staff to pass on information, e.g. when we are concerned about your safety or the safety of others or in the case of certain infectious diseases.
How can you access your own health records?
Legally, you are allowed to see the information written in your health records.
Whilst you are at the hospice if you want to see anything written in these records, please discuss this with a member of staff who may be able to answer any queries you may have.
A formal request for you to see your records may be made in writing by you or the person representing you to:
Medical Director (Caldicott Guardian)
St Ann’s Hospice,
• We aim to respond within one month of your request.
We may refuse your request to seeing your records where:
• The doctor thinks it would be harmful to you or another person to read your records.
• If, by letting you see your records, we would reveal information which relates to and identifies another person without their consent.