Retail Operations Administrator

Retail Operations Administrator


Job Description

We’re looking for a dynamic and enthusiastic administrator to play a key role in supporting St Ann’s Hospice Trading Company to meet our collective targets and generate the vital funds needed to enable St Ann’s Hospice to meet the unique physical, emotional, social and spiritual needs of those with a life-limiting illness.

Key responsibilities


The Retail Operations Administrator will support our retail and distribution teams in promoting retail activities and events, ensuring services and supplies are delivered as required, responding to queries and supporting managers….


  • Respond to retail queries by telephone, email and face to face
  • Administer the retail Gift Aid processes
  • Collate retail sales information
  • Order and distribute office and retail supplies, including raising relevant purchase orders, checking invoices and maintaining records
  • Organise the distribution of all post, fundraising literature and marketing materials
  • Provide till log on details for staff and volunteers
  • Facilitate the monitoring of Volunteer training activities and maintenance of training records
  • Assist in the co-ordination and organization of maintenance tasks,
  • Maintain filing systems, operational records, complete reports and take minutes


If you’re right for us, you’ll bring:


  • Minimum of GCSE/iGCSE grade C/4 (or equivalent)
  • Administrative experience in a busy office environment
  • Previous experience of working with customers
  • Computer skills – Outlook, Word, Excel, PowerPoint


If we’re right for you, you’ll be looking forward to:


  • Salary of £23,580 per annum (Competency based framework)
  • 30 hours over 5 days Mon to Fri
  • 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
  • Buy an additional week annual leave (pro rate for part-time)
  • Heath cash plan
  • Contributory pension scheme up to 7% matched contribution
  • Life cover
  • Meaningful work, making a difference in the lives of others


How to Apply

If this role sounds like you and you want to make a real difference for a much loved charity, please download an application form and submit to:


HR Department, St Ann’s Hospice, St Ann’s Road North, Heald Green, SK8 3SZ


Please note: Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.


St Ann’s Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.


Closing date: 26th April 2024


Interview date: 7th May 2024



St Ann’s Hospice in Manchester was founded in 1971.  It’s one of the oldest and largest hospices in the country leading specialist care for people impacted by life-limiting illnesses.

We continue to take inspiration from Moya Cole, one of the hospice’s founders.  She was a trailblazer in the sector and a campaigner for the right for everyone to have a good death – something we are passionate about.

We’re aiming to broaden the experience of the Board of Trustees as we continue to develop our links externally and strengthen our finances and are looking for Trustees with the following background and experience:

  • Finance – it would be helpful to have a background in Fundraising, but this is not essential
  • Digital
  • Legal

The primary responsibility of Trustees is to provide the hospice with strategic leadership and maintain good governance to ensure it is well managed and administered, and resources are used appropriately.  Trustees attend and contribute to the main Board meetings held five times a year.  Additionally, there is Trustee representation on Board sub-committees and at fundraising and other external events.

Candidates will have experience of senior strategic leadership.  Previous Board experience is desirable, but not essential.

Trustees must be able to demonstrate:

  • a commitment to the hospice and its objectives
  • an understanding and acceptance of the legal duties and liabilities of being a trustee
  • a willingness to devote the necessary time and effort to their duties as a trustee
  • ability to think and apply knowledge strategically
  • ability to analyse and evaluate management information
  • ability to influence and engage
  • a willing to express their own opinion in a reasoned way, while also listening to the views of others
  • ability to challenge constructively and ask questions appropriately
  • an ability to work effectively as a member of a team

Applications must be returned to the People & Culture Department at Applications should be in the form of a CV and Cover Letter.

To arrange an informal discussion with our Chair of Trustees, please contact Sarah Wallace, PA to the Board and Executive Leadership Team, on 0161 498 3635.

We welcome applications from everyone and are looking to increase our racial diversity.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Trading Company Administrator

We’re continuously developing our plans for delivering world-class, innovative care and to ensure St Ann’s is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Have you got what it takes?

  • Are you positive, highly motivated and able to give our retail customers excellent customer service?
  • Can you support our Trading Company team and work collaboratively to ensure we reach our collective targets?
  • You must be passionate about our patients and a collaborative colleague
  • Most importantly, you must be wholeheartedly committed to and motived by the purpose and values of St Ann’s Hospice.

“One of the things I love most about my job is knowing that every penny

I help to raise goes to support the hospice.”

Jenny Roberts, Buyer & Distribution Centre Manager


Contract: we are pleased to be able to offer this post as a permanent part-time position.

Salary: Band 3 £22,893 per annum, pro rata. Competency Based Framework.

Working Pattern: 30 hours over 5 days per week, Monday to Friday.

Based at: Trading Company Head Office, Edgeley.

Free Car Parking at both St Ann’s Sites.

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you’re looking for a new challenge and the opportunity to make a difference, we would love to hear from you. Please contact Trudi Ogden on 0161 477 7833 for an informal chat.

How to Apply:

If you would like to apply for this position, please download an application form and submit to: or post to HR, St Ann’s Hospice, St Ann’s Road North, Heald Green, SK8 3SZ.

Please note: Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

St Ann’s Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.

Closing date: 17th November 2023

Interview date: 28th November 2023