Celebrating our recent ‘outstanding’ CQC report

Emma Dixon, Director of Clinical Services at St Ann's, shares some of the reasons she's so proud of our recent 'outstanding' CQC report for Little Hulton...

By News Team on January 25, 2022

“Everyone is aware of the huge challenges that have been facing the healthcare sector during the pandemic. Media and social media channels have been full of stories of people working tirelessly on the frontline ensuring vital care can continue for those who need it.

“It’s not always easy, and that’s something we’re aware of here at St Ann’s too. Teams across the organisation have really dug deep, being brave and also bold when needed to ensure that as many people who need palliative and end of life care as possible can access it. We’ve had to be quick to respond to changing guidance, and have had to be responsive to the changing needs of our patients and those closest to them too.

Despite those challenges, I’ve been blown away by the ways teams across the hospice have pulled together to ensure we’ve been able to keep our doors open throughout the pandemic. The ways staff have collaborated with others across Greater Manchester, Cheshire and beyond. And the ways people have always kept our patients and their needs and wishes at the centre of every decision they’ve made. Emma Dixon, Director of Clinical Services

“As Director of Clinical Services, I shout from the rooftops about our amazing care and services, and how proud I am of the team here at St Ann’s. But, you don’t just need to take my word for it.

“Last week we were so pleased to receive our latest CQC report from their independent assessors, following their inspection at our Little Hulton hospice. I’m pleased to report that the CQC team has rated us ‘outstanding’, and their report gives incredible feedback on the care and support we give to patients. You can read the full report here.

Quotes from the QCQ report and inspection

“Staff demonstrated the highest levels of compassion.” CQC

“…never come across such dedicated staff as I have in here, I have full confidence which makes me feel comfortable.” Patient contributing to CQC inspection

“Services were delivered in a way to ensure flexibility, choice and continuity of care and were tailored to meet patients’ individual needs and wishes.” CQC

“Patients consistently said staff treated them well and with kindness.” CQC

“I feel in control and I’ve not had that before.” Patient accessing the hospice’s Homeless Palliative Care Service

“Leaders ran services well, led innovations and supported staff to develop their skills.” CQC

“Staff were motivated to provide the best care they could for their patients.” CQC

“These are just a few of the comments made in the report about our care, and reading them makes me so proud. But, we’ve only been able to deliver that care, and to continue to do so despite the challenges of the pandemic, thanks to everyone in the community that supports us.

“Fundraising has been difficult, with many events and activities cancelled due to Covid restrictions. But, thanks to the amazing support of everyone who has made a donation, attended a virtual event, carried out their own fundraising, bought an item from our shops, or played our lottery, we’ve been able to continue providing care to people who need us. That’s a huge achievement, and we’re extremely grateful to everyone who has thought of us – and indeed continues to think of us.

“Your support means we can continue to provide outstanding care at a time which, for many of our patients, is one of the most vulnerable of their life.”

Thank you so much. We couldn’t do it without you.

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