We’re keen to learn from your experiences with us here at St Ann’s and to receive any suggestions you may have which would help us make positive changes.
We welcome comments and suggestions on anything – from the services you have received, our facilities, the leaflets we produce and what you think of this website.
Your comments are important and have led to real improvements at St Ann’s.
How can you give your comments?
When you are in one of our hospice sites or shops:
- Speak to a member of staff who with your permission will pass your comment on to the appropriate person
- Complete a comments card found next to the red posting boxes at our three hospice sites or in any of our shops.
When you are not in the hospice:
- Write to or telephone: Lead for Quality and Audit, St Ann’s Hospice, St Ann’s Road North, Heald Green, Cheadle, Cheshire SK8 3SZ. Tel: 0161 498 3606
- Email – firstname.lastname@example.org
Please note, if your comment is about a current patient please speak to ward staff or if you would like to make a complaint, please follow our complaints procedure.
What happens after I have made the comment?
All comments are sent to the relevant manager and while we can’t always take action from your comment, we will ensure each one has been considered.
If you would like a response to your comment, please contact the Lead for Quality and Audit by one of the methods outlined above.
Please note that we have a separate complaints procedure which must be followed if you wish to make a formal complaint.