Our fundraising promise to you

As a charity we value all of our supporters and those patients and families in our care.

We’re committed to high standards and are members of the Chartered Institute of Fundraising and registered with the fundraising regulator, adhere to all industry guidelines and regulations and require others acting on our behalf to do the same.  We take prompt action if we feel these standards aren’t being met, and regularly monitor the activities and compliance of our suppliers, including those in relation to the protection of vulnerable people.

We’re clear about who we are, what we do, and how your money is being spent and are committed to providing you with information about our work, so that we can demonstrate the difference your contributions are making to local people living with life-limiting illnesses.

We’re transparent and promise never to sell your data to any third party.  We won’t share your details with other charities.

We’re fair and reasonable and ensure that at the start of every conversation, on the phone or in person, that you’re happy to speak to us.

We’re respectful and promise to communicate with you in a way that suits you.  If you tell us you’d prefer less contact, or don’t want to hear from us at all, we’ll respect your wishes and we make it easy for you to tell us your contact preferences.

Thank you to all our wonderful supporters!

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