Employee assistance programme

Staff member talking to someone

Employee Assistance Programmes (EAPs) are employee benefit programmes which help employees deal with personal problems which may affect their health and wellbeing. At St Ann’s, all employees have access to an EAP through the provider Care First.

These services include:

Access to telephone and online counselling services available 24/7 and up to six face to face counselling sessions per issue. The telephone counselling operates to a Solution Focussed model which is appropriate for both workplace and personal related issues and if required, staff can be refer on to face to face counselling. Appointments for face to face counselling will be arranged within 24 hours and will take place within five working days.

Access to Expert advisors, trained by Citizens Advice who can provide comprehensive answers and assistance on a wide range of issues which affect daily life such as debt, consumer issues, employment law, consumer rights, benefits and housing as well as legal information and financial information / debt management. The service is completely confidential and free of charge and can offer advice on issues.

My possible self

Care First gives hospice employees access to My Possible Self, an interactive wellbeing platform, tailored to helping you reach your goals.

Using simple learning modules, the app helps to manage fear, anxiety and stress and tackle unhelpful thinking. Record your experiences and track symptoms to better understand your mental health.

This app is featured on the NHS Apps Library, which helps patients and people find trusted health and wellbeing mobile support.