Ward Clerk

Job Title

Ward Clerk

Job Details

• Location: Heald Green
• Department: Clinical Admin
• Closing date: 6th January 2025
• Interview date: 15th January 2025

Location

This role is located at our Heald Green site.

Salary

Hospice Band 3, Competency Based Framework, £24,071 – £25,674 per annum, pro rata.

Hours

37.5 hours per week, 8am – 4pm Monday to Friday.

Contract

Permanent.

Contact

Yvonne Rodgers

Tel: 0161 498 3689

Job summary

Provide a comprehensive clinical administrative service to support inpatient clinical services in the hospice setting.

To work within the policy framework of the hospice in the provision of specialist palliative care by supporting the inpatient unit in ensuring that all administrative duties are carried out accurately and efficiently.

Maintain confidentiality & data protection regarding all personal information and hospice activity, operating within current legislation.

Establish and maintain excellent communication systems with internal colleagues and external referrers/stakeholders to support timely and efficient admissions, service provision and discharges.

Work closely with the Inpatient Clinical Services secretary deputising as required in their absence.

The Role

• • Communicate effectively with patients, families, visitors regarding general enquiries , taking messages and passing on information when required. Communicating where there could be barriers to understanding.

   

  • Provide administrative services to support the inpatient unit, working closely with clinical and medical colleagues and liaising with external healthcare professionals

   

  • Be able to manage own workload effectively and efficiently, utilizing established patterns of priority to support with competing demands

   

  • Contribute to timely and effective patient flow by supporting the administration for new referrals, admissions and discharges from the inpatient unit using the electronic patient record.
  • Accurately input, amend, delete and modify data and information on the electronic patient database (EMIS).

   

  • Support the administration relating to the death of patients whilst on the inpatient unit liaising with relevant external stakeholders in a timely manner.

   

  • Support with timely delivery of data/information requirements

   

  • Be responsible for ensuring adequate stationary supplies and adequate stock levels of clinical supplies

   

  • Support the ward manager and ward Sisters/charge nurse to enhance the smooth running of the ward.

   

  • Participate in the provision of cover across the clinical administration team as and when required.

The Person

The Ward Clerk will:

• Be educated to GCSE level or equivalent
• Have experience in similar role or can evidence transferable skills relevant to the role.

Desirable

• Experience of working with a patient database such as EMIS would be an advantage.

The Staff Nurse will be able to:

• Effectively manage their time and workload
• Demonstrate good oral, written communication and IT skills.
• Identify own development needs and show evidence of continued professional development.
• Arrange internal and external meetings and take minutes when required.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Be flexible and adaptable with the ability to prioritise competing tasks effectively
• Efficiently and accurately produce and dispatch clinical letters/forms.
• Demonstrate experience of working as a member of a team
• Demonstrate a working knowledge of Electronic Medical Record/patient database (e.g. EMIS Web), and have an understanding of updating care records, managing referrals, uploading correspondence and the discharge of patients.
• Evaluate own work when required and make constructive suggestions as to how the service can be improved.

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Buy an additional week annual leave (pro rate for part-time)
• Heath cash plan
• Contributory pension scheme up to 7% matched contribution
• Life cover
• Free parking
• Discounted lunches on site

Application

If this role sounds like you and you want to make a real difference for a much loved charity, please click here.

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you’re looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to a Standard DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales

Closing date: 6th January 2025

Interview date: 15th January 2025