Coronavirus information

Find the latest updates and advice at St Ann's
Last updated 30th November 2021

St Ann’s Hospice response to the impact of COVID-19 continues to be managed through service preparedness, resilience and response structures and processes. Command and control structures and processes enable the hospice to respond to the impact of the COVID19 pandemic.

We’ve made some changes to protect patients and to reduce the risk of spread of coronavirus. Our priority is protecting our patients’ safety and wellbeing, their families, our volunteers and staff.

We’re regularly reviewing our response as the situation evolves. Please find the latest information and guidance below:

Visiting the hospice
Changes to our services
Guidance if you’re affected by a life-limiting illness
Guidance for staff and volunteers
Changes to our fundraising events
More information

Visiting the hospice

Visiting is allowed at St Ann’s Hospice, in a careful and covid-secure way, and in adherence to national and local guidelines in an effort to protect patients, visitors, volunteers and staff.


  • Visiting restrictions may differ depending upon the level of risk associated with the patient’s Covid-19 status. It may be necessary to temporarily increase restrictions in clinical areas that experience COVID-19 outbreaks or where patients have specific vulnerabilities to infection.
  • On admission to the hospice, patients will be asked to identify up to a maximum of three named visitors from their household or support bubble.
  • Two named visitors from the patient’s household of support bubble may be permitted per day if the risk assessment indicates that this can be achieved safely and the patient wishes to receive a visitor.
  • Children under the age of 16 will not be permitted to visit the unit unless agreed with the Nurse in Charge.
  • If a patient has been confirmed as suspect or positive for COVID-19 then unfortunately no visitors will be permitted.
  • Visitors who have had COVID-19 infection, must have completed the required self-isolation period and been asymptomatic for previous 72hrs prior to visiting the hospice.
  • Visitors are required to comply with safety measures, including wearing a surgical face mask, distancing, hand-washing and donning the appropriate PPE as identified by the clinical staff responsible for the patient’s care.
  • Prior to arrival to the hospice, visitors will be required to participate in the hospice’s Lateral Flow Device Testing Programme (details below).
  • On arrival to the hospice visitors will be asked if there are any reasons why they should not be visiting i.e. COVID-19 symptoms or if they are required to isolate in accordance with St Ann’s Hospice and/or Public Health England guidance, and names and contact details will be checked, recorded and stored in support infection prevention and control.

The only exceptional circumstance for visiting a patient with a confirmed diagnosis of COVID-19 will be if the patient is entering the last days and hours of life. At this time, if possible, we will offer an opportunity for the patient’s named visitors to visit the hospice to say goodbye. In this situation, 3 named visitors from their household or support bubble will be invited to the hospice. In the event of a named visitor not being double vaccinated, they will need to isolate as per Government guidance post visit.

Maintaining contact with friends and family during a hospice admission is important to a patient’s experience and where visiting restrictions prevent contact in person, alternative arrangements will be agreed as part of the patient’s plan of care.

Your health, safety and wellbeing, that of our patients, communities and individuals and teams across the hospice remain our absolute priority. Everyone should follow the expert national guidance on social distancing and self-isolation to help limit the spread of COVID-19 and protect our community, patients and staff.

Thank you for your continued support and understanding at this challenging time.

If you have coronavirus symptoms

Anyone showing any symptoms of COVID-19 should not visit. This is essential for infection prevention and control.

If visitors display symptoms of COVID-19 or if they test positive via the hospices Lateral Flow Device Testing Programme they will be asked to leave, self-isolate at home and organise a confirmatory PCR test. Members of their household who are not double vaccinated will be not permitted to enter the hospice until the results of the test are back.

Testing for visitors

In line with national guidance, we are still taking part in the Lateral Flow Testing programme (LFT) for all visitors to St Ann’s Hospice. We hope this will continue to assist you in your visits to the hospice.

The Lateral Flow Test is a swab test that gives results in 30 minutes. It does not need to go to a laboratory. This enables you to test yourself before a visit. The test checks if you’re infectious, even if you do not have symptoms. It is an important way of helping to identify people who might be carrying coronavirus but not showing symptoms. Testing may not identify absolutely everyone that is currently infectious, but alongside other infection prevention and control measures including visitor restrictions, socially distancing and wearing PPE, testing helps us to keep our hospice safe.

Visitors will be asked to self-test at home prior to their first and each subsequent visit to the hospice. You will be asked to arrange your own supply of LFT’s. The test kits can be collected from a number of places including via mail order, testing sites and pharmacies. You can find out more here. The test is very straightforward to complete. You will be able to see your own test result and register it online. We have a separate NHS Test and Trace leaflet that explains these steps in more detail.

Visitors will be asked to show evidence of a negative lateral flow test result that has been completed that day on each visit to the hospice.

The evidence can be:

  • An email on your phone from NHS confirming the negative result
  • A text message on your phone from NHS confirming the negative result
  • The actual LFT cartridge if you do not have access to a smartphone/tablet to register the result, in these instances hospice staff will assist you to register the result on your arrival. In the event of a positive test result you should not leave home to visit the hospice and you will need to follow the NHS test and trace guidance and will need to self-isolate at home in line with the current government guidelines.

In the event of an invalid/void result then repeat the LFT at home before you visit the hospice. To assist with quality assurance our staff may ask randomly selected visitors to repeat the LFT under the supervision of a staff member to help assure the hospice of the validity of the results being completed at home. If you are selected then you will be asked to wait in your car/outside the IPU until the result is confirmed.

Thank you for assisting us to keep our staff, patients and visitors safe. If you have any questions about this or are unable to self-test then please speak to the nurse in charge.

You can find out more about visitor testing on the government guidance website.

While visiting the hospice

Masks will be given to staff and visitors at the main reception areas to both sites.

During your visit, we ask that you:

  • Wear your mask at all times, including when with patients.
  • Keep 2m apart and respect social distancing.
  • Regularly wash your hands. There are hand sanitiser dispensers around the hospice you can use.

There will be lots of useful signage and staff are here to help should you have any queries, and we do ask that you please follow the guidelines as they are here to ensure your safety.


Changes to our services

The Being You Centre

The Being You Centre at Heald Green and Little Hulton now offer services face to face, online and over the phone.

When people need it, we can also see people safely in-person at our outpatients unit in Heald Green.

Find out more about The Being You Centre.

Coffee shops

Our coffee shop at Heald Green is open. Little Hulton coffee shop will remain temporarily closed to help make sure that our support services can focus on delivering patient meals as a priority, and continue to provide staff meals.

A ‘brew-station’ is available at Little Hulton for visitors to use, which will operate on an ‘honesty box’ principle. There are also other vending and coffee machines available across the sites.

Shopping with St Ann’s

All of our charity shops are currently open.

For more information, please visit or email

Shop online

You can also shop online with our shops on eBay and Amazon, from clothes to accessories, to collectables and more. All our items will be safely packaged and shipped directly to your door.

It’s a quick and easy way to support St Ann’s, whilst also grabbing yourself a bargain. Click to shop with either eBay or Amazon. 

Our lottery

Our lottery is continuing as normal. We will publish the weekly results on our website as normal, and you can still join our lottery online.

We don’t have any lottery representatives promoting our lottery in person at any venues or door to door. Find out more on our lottery website.

If you believe you’ve been visited by a bogus caller claiming to be a representative of St Ann’s Hospice, please contact your local police immediately. Please let us know on 0161 498 3642 or

Bereavement support

Losing a loved one is extremely difficult for many reasons. For some of us, this has been made even harder during the coronavirus pandemic. We’ve gathered together some resources to help support you, and others, through grief during difficult times.

Guidance if you’re affected by a life-limiting illness

If you’re living with a life-limiting illness, or a family member or friend is, you may be worried about coronavirus. Some people living with a life-limiting illness may be at higher risk of experiencing more serious complications from coronavirus.

Here’s some information that you might find helpful:

Advice for people with a life-limiting illness (Marie Curie)

Advice for people with cancer (One Cancer Voice)

Advice for people with heart or circulatory disease (British Heart Foundation)

Guidance for staff and volunteers

It’s extremely important that we all take steps to protect the wellbeing of our patients, visitors and our workforce.

We’re following Public Health England (PHE) guidance and advice from the World Health Organisation (WHO). We also get advice from our Infection Control Lead at Manchester Foundation Trust (MFT).


Most volunteering at our hospices has temporarily stopped to help keep everyone safe. We’d like to thank all our volunteers who have given their time, hard work and commitment to supporting the hospice.

We’re in urgent need for more volunteers for our shops across Greater Manchester. If you can spare a few hours a week, we’d love to hear from you. Find out more online.

Changes to our fundraising events

We’re committed to the well-being of all our supporters, staff, and volunteers.

Following government guidance, we had to make the difficult decision to postpone many of our fundraising events, and some have been cancelled by the organisers.

We’ve been in touch with anyone who has signed up to our events and will be affected. If you have any concerns or would like to speak to someone in our events team, you can email or call 0161 498 3631.

Now more than ever, your donations are important to help us continue our care. Please help support us with whatever you can.

More information

You’ll find useful information and advice on the following websites:

Public Health England

St Ann’s useful links and contacts