Coronavirus information

Find the latest updates and advice at St Ann's
Last updated 18th September

We’ve made some changes to protect patients and to reduce the risk of spread of coronavirus. Our priority is protecting our patients’ safety and wellbeing, their families, our volunteers and staff.

We’re regularly reviewing our response as the situation evolves. Please find the latest information and guidance below:

Visiting the hospice
Changes to our services
Guidance if you’re affected by a life-limiting illness
Guidance for staff and volunteers
Changes to our fundraising events
More information

Visiting the hospice

In response to the current Coronavirus crisis to protect patients, visitors, volunteers and staff, the following changes have been made to our visitor policies with immediate effect.

  • Maximum of two visitors per patient
  • Patients will be asked to identify their two named visitors and advise the clinical teams. Nominated visitors must be an immediate family member or carer.
  • Children under the age of 16 will not be permitted to visit the unit unless agreed with the Nurse in Charge.
  • On arrival to the hospice you will be asked your name and this will be checked against the nominated visitor information as provided by the patient.
  • If a patient has been confirmed as positive for coronavirus then unfortunately no visitors will be permitted.

Please be assured we’re doing all we can to support patients and families during what know is already a very difficult time.

When visiting is not permitted, we will endeavor to arrange an alternative virtual visit such as using a video call or similar.

Our staff will keep a nominated family member updated by telephone on at least a daily basis when visiting is not possible

The only exceptional circumstance for visiting a patient with a confirmed diagnosis of coronavirus will be if the patient is entering the last days and hours of life. At this time, if possible, we will offer an opportunity for one of the patient’s nominated visitors to visit the hospice to say goodbye.

In this situation, two family members will be invited to the hospice, one of whom will have the opportunity to see their loved one. The other visitor will be there to provide support before and after.

Your health, safety and wellbeing, that of our patients, communities and individuals and teams across the hospice remain our absolute priority.

If you have a high temperature and/or a new, continuous cough, please do not visit the hospice. Follow government guidance and stay at home for at least seven days until you are well.

Wearing face coverings

From Monday 27th July, all staff and visitors to the hospice will be required to wear a face covering. Face masks will be provided for staff and visitors at the main reception areas to both sites.

If you are a visitor, you can use your own face covering when entering the building. But if you are entering a patient or clinical area then you must use the face mask provided at reception.

All visitors to St Ann’s Hospice are asked to:

  • Keep 2m apart and respect social distancing
  • Wear a face covering (surgical mask, scarf or bandanna) when entering the inpatient unit or if you are unable to adhere to social distancing.
  • Regularly clean your hands

There will be lots of useful signage and staff are here to help should you have any queries, and we do ask that you please follow the guidelines as they are here to ensure your safety.

Changes to our services

The Being You Centre

The Being You Centre at Heald Green, Little Hulton and the Neil Cliffe Centre are temporarily closed to all patients and families, however, we are offering virtual services to all patients and families. Read the latest updates on our website.

We will maintain contact with our current patients over the phone and will be offering telephone consultations or face to face services to medical outpatients, which will be at the discretion of the consultant.

Coffee shops

From Monday 7th September our Coffeshop at Heald Green will be re-opening between 10-30am and 2-30pm. During lockdown, we’ve taken the opportunity to make some enhancements to our offer and we’re looking forward to sharing these with you.  You will notice that there has been a price increase to support this.

Our coffee shop services at Little Hulton will remain temporarily closed. This is to help make sure that our support services can focus on delivering patient meals as a priority, and continue to provide staff meals.

A ‘brew-station’ is available at each site in a public area for visitors to use, which will operate on an ‘honesty box’ principle. There are also other vending and coffee machines available across the sites.

Shopping with St Ann’s 

From Monday 15th June, a selection of our charity shops and online shops will open, with new opening times and systems in place. Find out more on our shops page.

Throughout August we opened more of our shops, including our specialist Bridal store and Ardwick furniture shop. Please note, our donation and return policy have been updated during this time. Find out more here.

Our lottery

Our lottery is continuing as normal. We will publish the weekly results on our website as normal, and you can still join our lottery online.

We don’t have any lottery representatives promoting our lottery in person at any venues or door to door. Find out more on our lottery website.

If you believe you’ve been visited by a bogus caller claiming to be a representative of St Ann’s Hospice, please contact your local police immediately. Please let us know on 0161 498 3642 or

Bereavement support

Losing a loved one is extremely difficult for many reasons. For some of us, this has been made even harder during the coronavirus pandemic. We’ve gathered together some resources to help support you, and others, through grief during these difficult times.

Guidance if you’re affected by a life-limiting illness

If you’re living with a life-limiting illness, or a family member or friend is, you may be worried about coronavirus. Some people living with a life-limiting illness may be at higher risk of experiencing more serious complications from coronavirus.

Here’s some information that you might find helpful:

Advice for people with a life-limiting illness (Marie Curie)

Advice for people with cancer (One Cancer Voice)

Advice for people with heart or circulatory disease (British Heart Foundation)

Guidance for staff and volunteers

It’s extremely important that we all take steps to protect the wellbeing of our patients, visitors and our workforce.

We’re following Public Health England (PHE) guidance and advice from the World Health Organisation (WHO). We also get advice from our Infection Control Lead at Manchester Foundation Trust (MFT).


Most volunteering with St Ann’s Hospice has temporarily stopped to help keep everyone safe. We’d like to thank all our volunteers who have given their time, hard work and commitment to supporting the hospice.

As some of our shops are re-opening, we’re in urgent need for more volunteers for our shops across Greater Manchester. If you can spare a few hours a week, we’d love to hear from you. Find out more online. 

Changes to our fundraising events

We’re committed to the well-being of all our supporters, staff, and volunteers.

Following government guidance, we’ve had to make the difficult decision to postpone many of our fundraising events, and some have been cancelled by the organisers.

We’ve been in touch with anyone who has signed up to our events and will be affected. If you have any concerns or would like to speak to someone in our events team, you can email or call 0161 498 3631.

Now more than ever, your donations are important to help us continue our care. Please help support us with whatever you can.

More information

You’ll find useful information and advice on the following websites:

Public Health England

St Ann’s useful links and contacts