Coronavirus information

Find the latest updates and advice at St Ann's
Last updated 21 April

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a type of coronavirus.

We’ve made some changes to protect patients and to reduce the risk of spread of coronavirus. Our priority is protecting our patients’ safety and wellbeing, their families, our volunteers and staff.

We’re regularly reviewing our response as the situation evolves. Please find the latest information and guidance below:

Visiting the hospice
Changes to our services
Guidance if you’re affected by a life-limiting illness
Guidance for staff and volunteers
Changes to our fundraising events
More information

Visiting the hospice

In response to the current Coronavirus crisis to protect patients, visitors, volunteers and staff, the following changes have been made to our visitor policies with immediate effect.

Please be assured we’re doing all we can to support patients and families during what know is already a very difficult time.

  • Maximum of two visitors per patient
  • Patients will be asked to identify their two named visitors and advise the clinical teams. Nominated visitors must be an immediate family member or carer.
  • Children under the age of 16 will not be permitted to visit the unit unless agreed with the Nurse in Charge.
  • On arrival to the hospice you will be asked your name and this will be checked against the nominated visitor information as provided by the patient.
  • If a patient has been confirmed as positive for coronavirus then unfortunately no visitors will be permitted.

When visiting is not permitted, we will endeavor to arrange an alternative virtual visit such as using a video call or similar.

Our staff will keep a nominated family member updated by telephone on at least a daily basis when visiting is not possible

The only exceptional circumstance for visiting a patient with a confirmed diagnosis of coronavirus will be if the patient is entering the last days and hours of life. At this time, if possible, we will offer an opportunity for one of the patient’s nominated visitors to visit the hospice to say goodbye.

In this situation, two family members will be invited to the hospice, one of whom will have the opportunity to see their loved one. The other visitor will be there to provide support before and after.

Your health, safety and wellbeing, that of our patients, communities and individuals and teams across the hospice remain our absolute priority.

Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our hospice.

If you have a high temperature and/or a new, continuous cough, please do not visit the hospice. Follow government guidance and stay at home for at least seven days until you are well.

Changes to our services

The Being You Centre

From Wednesday 18 March, The Being You Centre at Heald Green, Little Hulton and the Neil Cliffe Centre will be temporarily closed to all patients and families.

We’ve contacted patients who access these services to let them know. And we’re arranging telephone monitoring during this time.

Medical outpatients will be done via telephone consultation or face to face, which will be at the discretion of the consultant.

Staff from The Being You Centre are temporarily supporting the inpatient units at Heald Green or Little Hulton, or the community services at Little Hulton.

Coffee shops

From Monday 23 March, our coffee shop services at Heald Green and Little Hulton will be temporarily closed. This is to help make sure that our support services can focus on delivering patient meals as a priority, and continue to provide staff meals.

A ‘brew-station’ will be available at each site in a public area for visitors to use, which will operate on an ‘honesty box’ principle. There are also other vending and coffee machines available across the sites.

Shopping with St Ann’s 

All our high street shops will be temporarily closed from Monday 23 March, to help look after our staff, volunteers and shoppers.

From Wednesday 1 April we have had to close our online shops as well.

Our lottery

Our lottery is continuing as normal, but our recruitment campaign has been temporarily suspended. We don’t have any lottery representatives promoting our lottery in any venues or door to door.

We’ve introduced measures to make sure that the lottery draw can still take place. We will publish the weekly results on our website as normal. You can still join our lottery online.

If you believe you’ve been visited by a bogus caller claiming to be a representative of St Ann’s Hospice, please contact your local police immediately. Please let us know on 0161 498 3642 or

Guidance if you’re affected by a life-limiting illness

If you’re living with a life-limiting illness, or a family member or friend is, you may be worried about coronavirus (COVID-19). Some people living with a life-limiting illness may be at higher risk of experiencing more serious complications from coronavirus.

Here’s some information that you might find helpful:

Advice for people with a life-limiting illness (Marie Curie)

Advice for people with cancer (One Cancer Voice)

Advice for people with heart or circulatory disease (British Heart Foundation)

Guidance for staff and volunteers

It’s extremely important that we all take steps to protect the wellbeing of our patients, visitors and our workforce.

We’re following Public Health England (PHE) guidance and advice from the World Health Organisation (WHO). We also get advice from our Infection Control Lead at Manchester Foundation Trust (MFT).


All volunteering with St Ann’s Hospice has temporarily stopped, from Wednesday 25 March.

We’d like to thank all our volunteers who have given their time, hard work and commitment to supporting the hospice. We’ll update you as soon as we can with any changes to this arrangement.

If you’re a member of staff or a volunteer, you can find more information on our staff hub.

Changes to our fundraising events

We’re committed to the well-being of all our supporters, staff, and volunteers.

Following government guidance, we’ve had to make the difficult decision to postpone many of our fundraising events. This includes our flagship fundraising event the Manchester Midnight Walk.

We’ve been in touch with anyone who has signed up to our events and will be affected. If you have any concerns or would like to speak to someone in our events team, you can email or call 0161 498 3631.

Now more than ever, your donations are important to help us continue our care. Please help support us with whatever you can.

More information

You’ll find useful information and advice on the following websites:

Public Health England

St Ann’s useful links and contacts