Coronavirus information

Find the latest updates and advice at St Ann's
Last updated 19th January 2021

We’ve made some changes to protect patients and to reduce the risk of spread of coronavirus. Our priority is protecting our patients’ safety and wellbeing, their families, our volunteers and staff.

We’re regularly reviewing our response as the situation evolves. Please find the latest information and guidance below:

Visiting the hospice
Changes to our services
Guidance if you’re affected by a life-limiting illness
Guidance for staff and volunteers
Changes to our fundraising events
More information

Visiting the hospice

Visiting is allowed at St Ann’s Hospice, in a careful and covid-secure way, and in adherence to national and local guidelines in an effort to protect patients, visitors, volunteers and staff.

If you have a high temperature, a new, continuous cough or a change to your sense of taste or smell, please do not visit the hospice. Follow government guidance, stay at home and book a test.


  • We ask that there are a maximum of two named visitors per patient. The visitors should be identified when the patient is admitted.
  • Children under the age of 16 will not be permitted to visit the unit unless agreed with the Nurse in Charge.
  • On arrival, you will be asked to provide your personal information, which will be held by St Ann’s Hospice for a period of 21 days, following which it will be destroyed in accordance with General Data Protection Regulation (GDPR).
  • If a patient has been confirmed as positive for COVID-19 then, unfortunately, no visitors will be permitted.

Exceptional visiting circumstances

If a patient has been confirmed to be positive for COVID-19, no visitors will be permitted. We do have IT facilities to enable virtual visiting. You can also call the hospice to ask for an update.

We understand that this is very difficult for patients and their families; however, it is an essential step in stopping the spread of coronavirus.

The only exceptional circumstance for visiting a patient with a confirmed diagnosis of COVID-19 will be if the patient is entering the last days and hours of life. At this time, if possible, we will offer an opportunity for one of the patient’s nominated visitors to visit the hospice to say goodbye. In this situation, two family members will be invited to the hospice, one of whom will have the opportunity to see their loved one. The other visitor will be there to provide support before and after. 

Exceptional visits will be at the discretion of the senior clinical team or the nurse in charge, and must be pre-arranged.

Thank you for your continued support and understanding at this challenging time.

If you have coronavirus symptoms

Anyone showing any symptoms of COVID-19 should not visit the hospice. You should stay and home and book a test.

Symptoms include a high temperature, a new continuous cough, or a change to your sense of taste or smell.

Members of your household will also have to self-isolate until your test results are back. In the event of a positive test result, you will be required to self-isolate at home for 10 days and members of your household for 14 days. During this time, visits to the hospice will not be permitted.

Testing for visitors

Testing helps to identify people who might be carrying coronavirus but not showing symptoms. Alongside following our visitor guidance, testing helps us keep everyone at the hospice safe.

From Thursday 14th January, visitors will have a lateral flow test on their first visit to the hospice, which includes a nose swab. The test is very straightforward and you’ll be supported by a trained member of staff. We will tell you your result in 30 minutes.

After your first visit, visitors will be tested two times each week, with the week running Monday to Sunday.

You can find out more about visitor testing on the government guidance website.

While visiting the hospice

Masks will be given to staff and visitors at the main reception areas to both sites.

During your visit, we ask that you:

  • Wear your mask at all times, including when with patients.
  • Keep 2m apart and respect social distancing.
  • Regularly wash your hands. There are hand sanitiser dispensers around the hospice you can use.

There will be lots of useful signage and staff are here to help should you have any queries, and we do ask that you please follow the guidelines as they are here to ensure your safety.


Changes to our services

The Being You Centre

The Being You Centre at Heald Green, Little Hulton and The Neil Cliffe Centre will now be offering virtual services online or over the phone to patients and families.

When people need it, we can also see people safely in-person at our outpatients unit in Heald Green.

Find out more about The Being You Centre.

Coffee shops

Our coffee shop at Heald Green has reopened. Little Hulton coffee shop will remain temporarily closed to help make sure that our support services can focus on delivering patient meals as a priority, and continue to provide staff meals.

A ‘brew-station’ is available at Little Hulton for visitors to use, which will operate on an ‘honesty box’ principle. There are also other vending and coffee machines available across the sites.

Shopping with St Ann’s

In line with government guidelines, all our charity shops will be temporarily closed until further notice. Whilst we understand that you may still want to donate to St Ann’s, please do not leave items outside of our shops as we won’t have any volunteers to collect these.

For more information, please visit or email

Shop online

Our online shops on eBay and Amazon will continue to operate, now with even more items, from clothes to accessories, to collectables and more. All our items will be safely packaged and shipped directly to your door! 

It’s a quick and easy way to support St Ann’s, whilst also grabbing yourself a bargain. Click to shop with either eBay or Amazon. 

Our lottery

Our lottery is continuing as normal. We will publish the weekly results on our website as normal, and you can still join our lottery online.

We don’t have any lottery representatives promoting our lottery in person at any venues or door to door. Find out more on our lottery website.

If you believe you’ve been visited by a bogus caller claiming to be a representative of St Ann’s Hospice, please contact your local police immediately. Please let us know on 0161 498 3642 or

Bereavement support

Losing a loved one is extremely difficult for many reasons. For some of us, this has been made even harder during the coronavirus pandemic. We’ve gathered together some resources to help support you, and others, through grief during these difficult times.

Guidance if you’re affected by a life-limiting illness

If you’re living with a life-limiting illness, or a family member or friend is, you may be worried about coronavirus. Some people living with a life-limiting illness may be at higher risk of experiencing more serious complications from coronavirus.

Here’s some information that you might find helpful:

Advice for people with a life-limiting illness (Marie Curie)

Advice for people with cancer (One Cancer Voice)

Advice for people with heart or circulatory disease (British Heart Foundation)

Guidance for staff and volunteers

It’s extremely important that we all take steps to protect the wellbeing of our patients, visitors and our workforce.

We’re following Public Health England (PHE) guidance and advice from the World Health Organisation (WHO). We also get advice from our Infection Control Lead at Manchester Foundation Trust (MFT).


Most volunteering with St Ann’s Hospice has temporarily stopped to help keep everyone safe. We’d like to thank all our volunteers who have given their time, hard work and commitment to supporting the hospice.

When our shops re-open, we’re in urgent need for more volunteers for our shops across Greater Manchester. If you can spare a few hours a week, we’d love to hear from you. Find out more online.

Changes to our fundraising events

We’re committed to the well-being of all our supporters, staff, and volunteers.

Following government guidance, we’ve had to make the difficult decision to postpone many of our fundraising events, and some have been cancelled by the organisers.

We’ve been in touch with anyone who has signed up to our events and will be affected. If you have any concerns or would like to speak to someone in our events team, you can email or call 0161 498 3631.

Now more than ever, your donations are important to help us continue our care. Please help support us with whatever you can.

More information

You’ll find useful information and advice on the following websites:

Public Health England

St Ann’s useful links and contacts