We’ve made some changes to protect patients and to reduce the risk of spread of coronavirus. Our priority is protecting our patients’ safety and wellbeing, their families, our volunteers and staff.
St Ann’s Hospice response to the impact of COVID-19 continues to be managed through service preparedness, resilience and response structures and processes. Command and control structures and processes enable the hospice to respond to the impact of the COVID19 pandemic.
We’re regularly reviewing our response as the situation evolves. Please find the latest information and guidance below:
Visiting the hospice
Visiting is allowed at St Ann’s Hospice, in a careful and covid-secure way, and in adherence to national and local guidelines in an effort to protect patients, visitors, volunteers and staff.
- Visiting restrictions may differ depending upon the level of risk associated with the patient’s Covid-19 status. It may be necessary to temporarily increase restrictions in clinical areas that experience COVID-19 outbreaks or where patients have specific vulnerabilities to infection.
- On admission to the hospice, patients will be asked to identify up to a maximum of four named visitors from their household or support bubble.
- Two of the named visitors will be permitted to visit at the same, to prevent crowding and ensure adherence to social distancing within the inpatient units.
- Children under the age of 16 will not be permitted to visit the unit unless agreed with the Nurse in Charge.
- Visitors who have had COVID-19 infection, must have completed the required self-isolation period and evidence a negative Lateral Flow Device (LFD).
- Visitors are required to comply with safety measures, including wearing a surgical face mask, distancing, handwashing and donning the appropriate PPE as identified by the clinical staff responsible for the patient’s care.
- If visitors are unable to wear a surgical face mask then this should be discussed with the nurse in charge who will risk assess and manage this on an individual basis.
The only exceptional circumstance for visiting a patient with a confirmed diagnosis of COVID-19 will be if the patient is entering the last days and hours of life.
At this time, if possible, we will offer an opportunity for the patient’s named visitors to visit the hospice to say goodbye. In this situation, four named visitors from their household or support bubble will be invited to the hospice. In the event of a named visitor not being double vaccinated, they will need to isolate as per Government guidance post visit.
Maintaining contact with friends and family during a hospice admission is important to a patient’s experience and where visiting restrictions prevent contact in person, alternative arrangements will be agreed as part of the patient’s plan of care.
Your health, safety and wellbeing, that of our patients, communities and individuals and teams across the hospice remain our absolute priority. Everyone should follow the expert national guidance on social distancing and self-isolation to help limit the spread of COVID-19 and protect our community, patients and staff.
Thank you for your continued support and understanding at this challenging time.
Testing for visitors
Visitors to the hospice will no longer need to test before their arrival, but they will be asked to take necessary precautions to keep themselves and loved ones safe, in line with guidance for the general population.
If you have coronavirus symptoms
Anyone showing any symptoms of COVID-19 should not visit. This is essential for infection prevention and control.
While visiting the hospice
Masks will be given to staff and visitors at the main reception areas to both sites.
During your visit, we ask that you:
- Wear your mask at all times, including when with patients.
- Keep 2m apart and respect social distancing.
- Regularly wash your hands. There are hand sanitiser dispensers around the hospice you can use.
There will be lots of useful signage and staff are here to help should you have any queries, and we do ask that you please follow the guidelines as they are here to ensure your safety.
Changes to our services
The Being You Centre
The Being You Centre at Heald Green and Little Hulton now offer services face to face, online and over the phone.
When people need it, we can also see people safely in-person at our outpatients unit in Heald Green.
Our coffee shop at Heald Green is open. Little Hulton coffee shop will remain temporarily closed to help make sure that our support services can focus on delivering patient meals as a priority, and continue to provide staff meals.
A ‘brew-station’ is available at Little Hulton for visitors to use, which will operate on an ‘honesty box’ principle. There are also other vending and coffee machines available across the sites.
Shopping with St Ann’s
All of our charity shops are currently open.
You can also shop online with our shops on eBay and Amazon, from clothes to accessories, to collectables and more. All our items will be safely packaged and shipped directly to your door.
Our lottery is continuing as normal. We will publish the weekly results on our website as normal, and you can still join our lottery online.
We don’t have any lottery representatives promoting our lottery in person at any venues or door to door. Find out more on our lottery website.
If you believe you’ve been visited by a bogus caller claiming to be a representative of St Ann’s Hospice, please contact your local police immediately. Please let us know on 0161 498 3642 or firstname.lastname@example.org.
Losing a loved one is extremely difficult for many reasons. For some of us, this has been made even harder during the coronavirus pandemic. We’ve gathered together some resources to help support you, and others, through grief during difficult times.
Guidance if you’re affected by a life-limiting illness
If you’re living with a life-limiting illness, or a family member or friend is, you may be worried about coronavirus. Some people living with a life-limiting illness may be at higher risk of experiencing more serious complications from coronavirus.
Here’s some information that you might find helpful:
Advice for people with a life-limiting illness (Marie Curie)
Advice for people with cancer (One Cancer Voice)
Advice for people with heart or circulatory disease (British Heart Foundation)
Guidance for staff and volunteers
It’s extremely important that we all take steps to protect the wellbeing of our patients, visitors and our workforce.
We’re following Public Health England (PHE) guidance and advice from the World Health Organisation (WHO). We also get advice from our Infection Control Lead at Manchester Foundation Trust (MFT).
Most volunteering at our hospices has temporarily stopped to help keep everyone safe. We’d like to thank all our volunteers who have given their time, hard work and commitment to supporting the hospice.
We’re in urgent need for more volunteers for our shops across Greater Manchester. If you can spare a few hours a week, we’d love to hear from you. Find out more online.
Changes to our fundraising events
We’re committed to the well-being of all our supporters, staff, and volunteers.
Following government guidance, we had to make the difficult decision to postpone many of our fundraising events, and some have been cancelled by the organisers.
We’ve been in touch with anyone who has signed up to our events and will be affected. If you have any concerns or would like to speak to someone in our events team, you can email email@example.com or call 0161 498 3631.
Now more than ever, your donations are important to help us continue our care. Please help support us with whatever you can.
You’ll find useful information and advice on the following websites: