Service: Support services

Job Title

Housekeeping Assistant

Location

Heald Green

Salary

Band 2 – 23,615 to 23,815, Competency based framework.

Enhanced pay for weekends and bank holidays

Hours

22.5 hours over 5 out of 7 days (4.5 hours per shift)

Contract

Permanent

Contact

Mark Fletcher – mfletcher@sah.org.uk

Introduction

At St Ann’s Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses.

We are looking to recruit a sensitive and empathetic individual who will be committed to maintaining a high standard of cleanliness around the hospice. You will need to be willing to support the needs of our residents and have a good understanding of the importance of ensuring a clean and hygienic environment for patients, staff and visitors:

The Role

• Provide housekeeping service for patients, staff and visitors
• Maintain cleanliness standards – NHS 2001 standards
• Ensure correct use of equipment
• Complete room completion check sheets
• Adhere to infection control standards
• Follow COSHH regulations

Requirements

• Experience in a similar role
• Computer skills – Microsoft office – Outlook, Word
• NVQ in housekeeping and experience in cleaning methodologies would be advantageous although full training will be provided
• Flexible to cover other duties when required

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Buy an additional week annual leave (pro rata for part-time)
• Health cash plan
• Contributory pension scheme up to 7% matched contribution
• Life cover
• Free parking
• Discounted lunches on site
• Flexibility to fit your work around your home life
• Meaningful work, making a difference in the lives of others
• IIP accredited employer creating the right environment for everyone to thrive and reach their potential

Call to action – How to Apply

If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.

Click here to apply.

Please email Mark Fletcher mfletcher@sah.org.uk if more information is required.

 

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to a Standard/Enhanced DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales

Closing date: 13^th December 2024

Interview date: TBC

At St Ann’s, there’s one thing that motivates us, and that’s providing excellent care and support to those living with or affected by life-limiting illnesses.

We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure St Ann’s is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Job Title

Bank Receptionist.

Location

This role is located at our Heald Green site.

Salary

Hospice Band 2, £12.11 per hour – Competency Based Pay Framework.

Hours

Provide absence cover between Monday – Friday, as and when required/available.

Contract

Permanent.

Contact

Mark Fletcher

Email: mfletcher@sah.org.uk

Job summary

We’re looking for a sensitive and empathetic Bank Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.

The Role

The Bank Receptionist will:

• Provide a courteous, professional and caring first impression of St Ann’s Hospice.
• Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
• Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.
• Work closely with the nursing team announcing patient arrivals.
• Communicate with all departments regarding visitor arrivals.
• Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR.
• Provide information on services and retail products.
• Ensure good knowledge of the hospice and be able to answer queries or questions as required.
• Assist other departments as required, work permitting.
• Complete all required training.

The Person

The Bank Receptionist will have:

• A general level of education to GCSE or equivalent.
• A commitment to developing IT and digital skills.
• Experience of working in a customer service role.

Desirable

• Experience of working in a reception role in a similar environment would be desirable.

The Bank Receptionist will be able to:

• Appropriately escalate where necessary to the relevant staff members.
• Ensure our values are following at all times.
• Ensure all access/entry guidelines are followed by visitors.
• Assist in an emergency situation following directions from the Nurse in Charge.
• Answer phone calls and deal with enquiries.

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Buy an additional week annual leave (pro rata for part-time)
• Heath cash plan
• Contributory pension scheme up to 7% matched contribution
• Life cover
• Free parking at our sites
• Discounted lunches on site

Application

If this role sounds like you and you want to make a real difference for a much loved charity, please click here.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice. St Ann’s Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.

Timescales

Closing date: 19th October 2024

Interview date: 29th October 2024

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you’re looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

Please contact Mark Fletcher at mfletcher@sah.org.uk for an informal chat.

We’re continuously developing our plans for delivering world-class, innovative care and to ensure St Ann’s is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Have you got what it takes?

• Are you an enthusiastic team player with good communication skills who is honest and reliable?
• Can you demonstrate experience working in a similar role, working to the highest standards?
• You must be passionate about our patients and a collaborative colleague
• Most importantly, you must be wholeheartedly committed to and motived by the purpose and values of St Ann’s Hospice.

“It’s like a family at the hospice, and everyone really gets stuck in to support each other, whatever challenge is thown at them.”

-Emma Dixon, Director of Clinical Services

Contract: We are pleased to be able to offer this post as a part-time permanent position.

Salary: St Ann’s Band 2 £22,893 – £24,397 pro rata, per annum Competency Based Framework

Working pattern: 18 hours per week.

4 x 4.5 hour shifts p/week (Mon to Thursday pm)

Based at:  Heald Green

Free Car Parking at both St Ann’s Sites

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you’re looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

How to apply: To apply please  Click here

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

Please contact recruitment manager Mark Fletcher  on 0161 4983682  for an informal chat.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice. St Ann’s Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2018, The Care Act 2014, and Prevent Duty 2015.

Closing date: February 16, 2024

Interview date: February 22, 2024

We’re continuously developing our plans for delivering world-class, innovative care and to ensure St Ann’s is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Have you got what it takes?

• Are you an enthusiastic team player with good communication skills who is honest and reliable?
• Can you demonstrate experience working in a similar role, working to the highest standards?
• You must be passionate about our patients and a collaborative colleague
• Most importantly, you must be wholeheartedly committed to and motived by the purpose and values of St Ann’s Hospice.

“It’s like a family at the hospice, and everyone really gets stuck in to support each other, whatever challenge is thown at them.”

-Emma Dixon, Director of Clinical Services

Contract: We are pleased to be able to offer this post as a part-time permanent position.

Salary: St Ann’s Band 2 £22,893 – £24,397 pro rata, per annum Competency Based Framework

Working pattern: 13.5 hours per week.

3 x 4.5 hour shifts p/week . Mon (am), Tue (am) and Fri (pm)

Based at:  Heald Green

Free Car Parking at both St Ann’s Sites

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you’re looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

How to apply: To apply please  Click here

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

Please contact recruitment manager Mark Fletcher  on 0161 4983682  for an informal chat.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice. St Ann’s Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2018, The Care Act 2014, and Prevent Duty 2015.

Closing date: February 16, 2024

Interview date: February 22, 2024