Theme: Our care and services

I’m extremely proud of everyone in the St Ann’s team for this incredible achievement, and it was amazing and humbling to read the feedback from the independent CQC inspectors. 

It’s real testament to the hard work and dedication of staff and volunteers who have made sure that our patients and their families have continued to receive the very best care, even throughout the additional challenges of the pandemic. They’ve worked so hard on the front line to ensure care could continue. 

I’m proud every day to be part of such a fantastic team.  Whilst it has been challenging to keep on delivering outstanding care whilst raising the £20,000 a day we need to fundraise to keep those services going, everyone across the organisation – whatever their role – has really stepped up and pulled together to achieve that.  Our patients are at the heart of everything we do, and I’m so pleased that the outstanding levels of specialist care we provide have been recognised in this way.


Rachel McMillan, Chief Executive of St Ann’s

It’s an exciting time in our history, as we embark on our ambitious plans both for the new building in Heald Green, but also to ensure our services continue to meet the future care needs of generations of local people to come. 

Huge thanks to everyone who supports the hospice, whether by working alongside us on our many projects and services in Greater Manchester, or by donating or joining our fundraising activities to ensure that care can continue.   

We can only do what we do thanks to that huge community of people who make up the St Ann’s family, so thanks to everyone who has contributed.  We really appreciate it.


Rachel McMillan, Chief Executive of St Ann’s

We’d like to say a huge thank you to Her Royal Highness, The Princess Royal for taking time in her busy schedule to come to St Ann’s. We were honoured to show her around our Heald Green site, and to introduce her to some of our patients and their families, staff and volunteers.

We’re hugely proud to have reached our 50th birthday, and it’s only thanks to the local community that we’ve been able to do that. That’s especially true over the last two years when we’ve all been working really hard to continue providing care throughout the pandemic.

We’re providing a huge range of services to local people, whether via our inpatient units on our hospice sites, or virtually. We’re also caring for people in their own homes, or the place they call home, and I’m really proud of how we’ve adapted to continue doing that despite the challenges that have come with the Covid-19 pandemic.

Hundreds of thousands of people have been part of St Ann’s history over the last half a century, whether as patients, family members, staff, volunteers, or supporters.

Whether it’s the support we receive from fundraisers who generously help us raise the £20,000 a day we need to keep our services running, the endless time our army of more than 700 local volunteers give to help staff and patients, or the businesses and health care professionals who collaborate with us in so many ways – we simply wouldn’t have been here for so long without them all.

There’s been so much going on to mark our magnificent milestone this year, from our special edition Manchester Virtual Walk, to our bloomingly brilliant garden at the Manchester Flower Show. From the incredibly moving art installation at the Trafford Centre made from a thousand metal forget-me-not flowers, to all of the individuals and groups joining us to take on a sporting challenge as part of our birthday year, we’ve been overwhelmed by the support and outpouring of love for our charity.

It’s so interesting looking back and reflecting on St Ann’s unique history and how privileged we have been, over the years, to have touched the lives of so many families. What’s interesting is that while hospice care changes and its breadth and ambition is probably unrecognisable to the care provided when the early hospices opened around half a century ago, the ethos of what we do remains the same. 

We always want to provide individualised, holistic care to our patients, and our overarching aim is to ensure they have the very best quality of life as possible. That hasn’t changed in almost half a century, and as we look ahead and evolve and develop our services for the future, we know that will always remain most important to us.


Rachel McMillan, Chief Executive of St Ann’s